Help Desk

AUTHENTICITY

All listed watches are 100% genuine timepieces.
Absolutely new & unworn (if not marked as pre-owned), with valid and activated manufacturer warranty, with factory stickers, incl. full documentation (e.g. warranty card or certificate stamped from AD) and, of course, with original box.
Don't worry, there is absolutely no catch.

WATCH & JEWELRY FINDER

We have a large network of dealerships operating on our platform, which enables us to find for you almost any model from Rolex, Breguet, Hublot, IWC, Breitling, Audemars Piguet, Patek Philippe, Roger Dubuis, Urwerk, A.Lange & Sohne, Panerai, Omega, Cartier, Jaeger LeCoultre & Chopard, as well as jewelry from Chopard, Cartier, Messika, Wellendorf & Bvlgari.

Just send us an exact reference number of the watch or link to the watch on the official site.


SAFETY & SHIPPING

To ensure the utmost security for our customers, items are shipped from the dealerships to secure third-party storage locations first to undergo quality control by a certified team of watchmakers.

After the quality approval, items are shipped worldwide with DHL, FedEx, and UPS (depending on the destination) from selected logistics hubs based in the EU.
Always with full insurance, security bag and tracking number.

It's also possible to pickup in person in one of the partner shops in Frankfurt, Paris, Amsterdam, Madrid and Prague.

DELIVERY TIMES & CUSTOMS

For EU customers:
No customs fees.
Mostly next-day delivery, could take up to 2-4 days*

For Non-EU customers:
Customs fees may apply, delivery time is 2-10 days* incl. customs formalities. Please contact your local customs office first and ask for details before placing an order.

* from the date of shipping

INTERNATIONAL TAXES & DUTIES

If your delivery address is outside the European Union, your order may be subject to import duties and taxes levied by your local customs authority upon arrival in your country. These charges depend on various factors, including the value of the goods, their material composition, and their place of manufacture. Each country has its own customs policies and regulations, which means the amount of duties and taxes can vary significantly. It's important to understand that you may not always be required to pay these additional charges. However, we recommend that you familiarize yourself with your country's specific customs duties and thresholds to avoid any unexpected costs. Please be aware that we are not responsible for any customs fees, customs holding times, unclaimed parcels, or inaccuracies in the shipping information you provide. If you decide not to pay the required import taxes or duties and consequently reject the parcel, please note that you will not be refunded for your order. For more detailed information and to avoid any surprises, we encourage you to contact your local customs office before placing your order.

PRICES

Many brands e.g. Breitling, Breguet, Chopard, IWC and Hublot are mostly offered for the official retail price or, sometimes, even below. On the contrary, brands as Patek Philippe, Audemars Piguet or Rolex, due to their purposely created shortage of many models unfortunately makes it impossible for the dealerships on our platform to offer these watches without a premium in price. To avoid long waiting times of months and even years they are forced to buy with a premium and calculate their selling prices accordingly.

PAYMENT

We accept BTC, ETH, LTC, DCR, DOGE, XMR and USDT currently.
Payment processing powered by OpenNode and ColorCrypto.

PRIVACY

We respect your privacy and really care about it.

Your contact information is safe with us - we never share personal data with third parties. Your delivery address and personal data are used only to ensure a successful delivery process. Your email address is only saved for delivery status updates and exclusive offers.

The browser data, operating system and monitor size is analysed anonymously only to allow us to adjust our site for a better visual experience.